LIVE Interviews Online A Live Interviews Online Site Powered by Forum One http://interviews.liveinterviewsonline.com/ Sun, 06 Jul 2008 19:33:10 +0100 SyntaxCMS via FeedCreator 1.7.2 The Open House Project http://interviews.liveinterviewsonline.com/content/interview/detail/1577/ Sunlight Foundation, leads the Open House Project which is a collaborative effort by government and legislative information experts, congressional staff, non-profit organizers and bloggers to study how the House of Representatives currently integrates the Internet into its operations, and to suggest attainable reforms to promote public access to its work and members.

The Open House Project’s goal is not to radically rework every congressional procedure. The operating principle of its work is known as Paving the Cowpaths. Its recommendations include some very unobtrusive ways to open up the House.

Ask John about the project and its progress.
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John Wonderlich Thu, 10 Jul 2008 18:00:00 +0100
Small 'g' governance http://interviews.liveinterviewsonline.com/content/interview/detail/1582/ New Politics Institute, Jerry Michalski looked forward to the future of democracy. Positing the emergence of a "global brain" enabled by the technology tools that connect people together. He argues that we are renegotiating the social contract, are in the midst of a "cambrian explosion" of creativity, and need a new focus on "small 'g' governance". Ultimately he asks "how do we govern ourselves?" Watch the video and ask him about his vision of the future.
Dave Witzel, Moderator:
Hi Jerry. Thanks for joining us today. Where are you typing from?
Jerry Michalski:
I'm home in Noe Valley, close to downtown SF.
Jim Cashel:
Hi Jerry: What are two or three examples of effective "small g governance" that you'd point to?
Jerry Michalski:
Hi Jim,

Wikipedia's internally evolved governance system is one. Another is the series of Asambleas Populares that arose in Argentina during the 2001 crisis to take back power.

At a larger scale, the compliance certification movement that NGOs are spearheading is a form of self-governance, too. See Branded! for more details.

For an inspiring scan of this space, view the Everyday Democracy video: www.youtube.com/watch?v=QR45-VFcVyg
Brian Pagels:
You envision a future of journalism in which the mainstream media dissolve with the exception of investigative reporters and editors, who you argue should continue to be funded. Can you elaborate on their value relative to "citizen journalists"? How should they be funded?
Jerry Michalski:
Hi Brian,

The work we used to think had to be done by big news organizations at newspapers or TV networks is what I think is migrating off to investigative reporters and editors. They need a very stable base of revenue that can't be threatened, like endowments.

I'd love to have an infrastructure where those larger groups plus independent citizen journalists could be rewarded for their efforts. A business idea I had five years ago I call "Grassroots MacArthurs," with the working premise: if the MacArthur people can give genius grants, why can't you and I?

Citizen journalists are extremely important.
Jim Cashel:
Do you think the role of Government will be different in 50 years because of governance?
Jerry Michalski:
Hi Jim,

Yes, I think we're in one of those phase changes like the shift from feifs to Church, then Church to States, then States to Corporations. All these roles are being remixed now (including the Fourth Estate, per my answer about citizen journalism).

I can't really predict how it all turns out, especially because there are always these unexpected big detours in any "obvious" trend, but I'd love to see people wake up and begin to take power back themselves.

Back in 19th Century England, the central Government began to usurp local power for the new highways they were building. Once they'd started that, they worked their way through other domains, including education.

Now we have a chance to rebalance the whole, discovering new ways of (dis)solving problems without huge centralized (corruption-attracting) Government projects. It's a future that liberals, libertarians and conservatives might actually all like -- if they thought through their goals and principles.
Dave Witzel, Moderator:
Let me start with one of the big questions. What is a "global brain?"
Jerry Michalski:
Hi Dave,

Like the neural connections that carry signals inside individual brains, we're now weaving simple, "dendritic" connections between people around the world.

Every seemingly low-value act of "friending," blogging, linking and even email forwarding builds these connections. At first, they're just weak links, but over time, these become the trusted channels for recommendations (what to buy, how to vote, whom else to trust) and new relationships.

The result looks a bit like Teilhard de Chardin's idea of a Noosphere, or other folks' beliefs about conscious evolution. It's a pretty neat future, and I think we're heading toward it.
Ellen Miller:
Jerry. I'm about to go on vacation for two weeks and I need some good reading. Any recommendations? Thanks! Ellen
Jerry Michalski:
Hi Ellen,

Do not pass Go, do not collect $200: read Clay Shirky's book Here Comes Everybody. That's a great start.

After that, you can go in a zillion directions. Two other recommendations:

Tragedy and Hope by Carroll Quigley, an international relations prof at Georgetown who mentored Bill Clinton. Way interesting view of history.

The Alphabet vs. the Goddess, by Leonard Shlain (Tiffany's Dad!), an even more out there view of history -- with very useful insights about the role of written language versus images.
Allison Fine:
Hi, Jerry, what do you see as the intersection between online and on land efforts - how do we figure out what do do online and what do to in person?
Jerry Michalski:
Hi Allison :)

Online and on-land can intersect and enrich one another. By following what we each write and link, we can know better what to talk about when we meet. By linking up across social networks and making our locations visible, we can cross other people's real-world paths more often and get to know them.

Place is super important. F2F likewise. So much gets communicated in person that doesn't make it through the Intertubes. Yet the skinnyness of the Intertubes is often a virtue. It helps mask aspects of self that might sometimes cause people to avoid one another. Thus the Israeli and Palestinian kids become friends playing online games (first-person shooters? yikes!), then realize they come from different "sides."

Familiarity dispels fear.
Josh Levy:
Hi Jerry, I'm wondering how you think we can expand this explosion of citizen participation and interest in citizen governance to underserved communities?
Jerry Michalski:
Josh, what's amazing is that much of the interesting stuff I've seen started with populations under a lot of stress, like Argentines in 2001, or Brazil trying to figure out what to do to keep their country from imploding, or Estonia trying to figure out how to build a Government after their liberation from the Soviet sphere. And also at very small, local, neighborhood levels.

The most obvious need I can see is just to get word of these capabilities to underserved communities, then to get them access. "Word" doesn't mean curriculum, just stories. The access does the magic.
Jim Cashel:
Should governance issues be "below the radar", or should Government be involved in enabling them?
Jerry Michalski:
Governments could take many many steps to enable self-governance to thrive, but in most cases this would mean cutting back their power, their jurisdiction and their budgets. Who's going to do that?

It would also mean learning a lot about what dynamics cause collective action to thrive, and what dynamics cause it to crash. And having the confidence to let communities go sort things out themselves.

Finally, many in Government are convinced that they've discovered the theoretic basis for building the right institutions, from education to transportation to taxes and more. I see all those as deeply, deeply flawed. So how do we hit "undo" on all that?

For that last reason especially, I think the best self-governance efforts will stay below the radar.
Dave Witzel, Moderator:
How much decision-making can move from formal Government to "small g governance"? Can you make a ball park estimate?
Jerry Michalski:
Dave, super difficult to put a number on this. I'd love to say 90 percent.

My old Wharton prof Russ Ackoff used to talk about "lowerarchies" rather than "hierarchies." In a lowerarchy, issues would only fall to "lower" levels if the participants at a current level couldn't successfully resolve issues on their own. They'd all self-manage and seek help from others "lower" only after trying hard themselves.

I don't know yet whether I hew more to Libertarian values (Govt only for police, courts, rights) or to another model. I'm still working that out.

I just know that we've stifled a tremendous amount of innovation and problem-solving by taking away people's responsibility for solving their own issues, as well as their ability to act to solve them.
Micah L. Sifry:
Hi Jerry. Can you explain the phrase "cambrian explosion"? And also, while I like the analogy to wiring a global brain, what if the world is going thru a nervous breakdown? What if this brain is wired to war with itself (as Mark Pesce suggests). Indeed, what did you think of Pesce's talk at PdF2008?
Jerry Michalski:
Lotsa questions, Micah! :)

In the original one (http://en.wikipedia.org/wiki/Cambrian_explosion), a huge variety of new organisms appeared, mostly complex animals. Existing organisms also diversified and adapted.

By analogy, I see many many new tools for and forms of collective action appearing. Rather than there being a few, cookie-cutter "right" ways of doing things, groups are evolving their own practices, innovating like crazy.

And the Net's persistence now lets us all read up on what others are learning (or watch it, or listen to it...), share new ways to learn or analyze stuff, etc. The power of all this collective learning and recombining is immense.

Next: there's always the possibility that we're going through a nervous breakdown. In fact, many periods will feel that chaotic and dangerous. But I think that our collective desire for order and connectedness can outweigh the forces of chaos.

On Mark's talk: I thought he harshed too much on Wikipedia, which has set its own norms for what I think are very good reasons. I agree that the superempowered individual is now on the loose, but I don't think we're wired to stay in perpetual war with one another. I think we're wired the other way entirely. (I'd also like to take another listen to Mark's talk.)
Dave Witzel, Moderator:
I know you travel a lot participating in a variety of events. Where will you be in the near future? Any events you particularly recommend for folks interested in these governance issues?
Jerry Michalski:
I just finished a bunch of conference travel and don't have that many good ones coming up. One I very much recommend is www.ncdd.org in Austin this October. Forget politics: this is where governance is being learned.
Dave Witzel, Moderator:
You mention the importance of access to underserved communities. Isn't providing affordable bandwidth an area where we should expect government support?
Jerry Michalski:
You know, the Government hurts more than it helps here.

The FCC was created to protect the nascent radio industry. Dividing up rights to the electromagnetic spectrum by frequency bands, as if it were all scarce beach real estate, is insane. Yet that's what they did.

All the WiFi stuff is happening in the incredibly thin slivers of unregulated bandwidth.

All the regulations that were supposed to break up AT&T and give us competition have just led to a duopoly that people now rightly suspect may try to change fundamentally the nature of the Net, killing off its openness. It happened before to other media.

So I'd rather see the regulations taken away so that we can actually have the naturally inexpensive infrastructure we could all enjoy, rather than the mess we now live with. It would still be a great entrepreneurial opportunity, just not the present unfair oligopoly.
Dave Witzel, Moderator:
You've given us a lot to chew on here. Thanks so much for taking time to answer questions. (And I've taken your advice and signed up for NCDD. Looking forward to a couple days in Austin.)
Jerry Michalski:
Thanks, Dave

Great questions. Thank you so much for a chance to discuss these things in public.
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Jerry Michalski Wed, 02 Jul 2008 17:00:00 +0100
Xigi, Capital Markets, and Social Good http://interviews.liveinterviewsonline.com/content/interview/detail/1474/ FAQ, "Xigi is a discovery platform, a place we are creating as a community we can all learn about the emerging capital market that invests private debt and equity in enterprises that create good for people and the planet. It's an interactive, searchable database for information about people, organizations and investment offerings in social enterprise, microfinance, housing, fair trade, cleantech, nonprofit facilities and many other sectors. Xigi is a nonprofit creative commons: a volunteer-driven resource by and for this emerging community."


Ask Xigi CEO Gary Bolles what this means.

Dave Witzel, Moderator:
Today Gary Bolles is joining us to talk about Xigi. Gary, thanks for taking time to answer our questions
Gary A. Bolles:
Sure, happy to do it.
Dave Witzel, Moderator:
In the description you say Xigi is a "discovery platform." What does that mean?
Gary A. Bolles:
We find that people using unstructured digital information, especially Web 2.0 data like wikis, blogs, and Google documents for projects are often saving information that they then promptly lose. We think that people are having challenges finding the "good stuff" in all that unstructured data, and are often unable to easily share their "insights" - the main takeaways from the data they find, save and use.
Dave Witzel, Moderator:
How big is the capital market for social good?
Gary A. Bolles:
Now we're shifting gears a bit, so I'll back up from the software arena, and talk in general about the arena of "money for good." There is currently no set definition of the social capital market, so it's a little hard to say there's a specific number. Is it only money that generates a return or a profit? Does it include donation money, which typically looks for no return? Is it "blended capital" that includes both? What *kind* of return does it look for - financial return (just money), social return (people are helped), or environmental return (planet is helped)? Depending on how you slice it, the arena encompasses billions of dollars, but how many billions depends on how you define it.
Dave Witzel, Moderator:
Is Xigi a social network? Do you expect people and organizations in the database to interact with one another via the site?
Gary A. Bolles:
Xigi Software's godfather was xigi.net, a non-profit site that was created to help people in the social capital space to find each other. It's both a social network and an information network. On Xigi.net, we help people discover others who also want to accelerate the flow of capital to good. As for Xigi Software... we're still somewhat in stealth mode, but I can say that we see the opportunity to connect people and information in new ways.
Dave Witzel, Moderator:
Have you been successful at getting contributors thus far?
Gary A. Bolles:
Depends on what we mean by "contributors." If it's people contributing their information to the non-profit xigi.net site, then yes, we've had thousands of people come. They add a brief profile, and define their "power relationships" in the social capital space - who they invest in, what boards they're on, etc. - and they can see a dynamic "map" showing their connections.
Dave Witzel, Moderator:
How big does the Xigi.net database need to be to become useful?
Gary A. Bolles:
It took a few months to get going, like any social network, but once it reached a critical mass of a few hundred, people saw a lot of value in the connections being displayed graphically, because there were enough people to connect to.
Dave Witzel, Moderator:
What does a big Xigi success look like?
Gary A. Bolles:
For the non-profit xigi.net site, we want it to grow as the arena grows. As more and more investors are looking for ways to have an impact with their money, we want the site to reflect that rapidly-expanding group.

For the for-profit Xigi Software, we see it as solving a variety of "wicked problems," complex information coordination challenges where teams are collaborating to gain insights or reach a goal. We'll measure our success by building a great company that helps people manage their need to coordinate these kinds of insights.
Dave Witzel, Moderator:
How did you get from Ziff Davis to Xigi? What brought you to this product?
Gary A. Bolles:
I actually had a number of stints at Ziff Davis... Launching Interactive Week as a joint venture with them; managing the launch of what became Yahoo! Internet Life, and Smart Reseller; re-launching their online group; and helping to launch their custom events group. After ZD, I was in a partnership for three years on Microcast Communications with Al Perlman and Mike Perkowski, where we grew the MuniWireless.com business, as well as other projects. But on the side, I'd been working on projects related to the social capital arena for the past 7 years, so when I left Microcast, I decided to focus more on social capital and helping organizations solve complex challenges.
Dave Witzel, Moderator:
What kind of feedback are you getting thus far?
Gary A. Bolles:
The non-profit xigi.net has gotten great feedback; people routinely tell us how valuable it is for finding contacts, and information about what those contacts are involved in. Xigi Software has installed in its first customer, and will have several more installations coming online in the next few months.
Dave Witzel, Moderator:
You say we're losing "the good stuff", "insights". How does Xigi capture them? What does an insight look like there?
Gary A. Bolles:
Again, I'll apologize for being a little vague, and focus mostly on the problem. We hear from many people - in small organizations and large, in for-profits and non-profits - that they are continually losing their information in Web 2.0 tools. What they really want to do is to save and share the insights - the most important takeaways from that data.

Say you're an expert on social capital. What's your view of that arena? What are the most important ideas, people, articles, sources, etc.? And how are they connected? That's where we focus.
Dave Witzel, Moderator:
Are you suggesting that Xigi can help improve and direct "investments" in traditional non-profits? e.g., should I donate to Save the Children vs. CARE?
Gary A. Bolles:
One of the challenges of the social capital arena is the "social" social capital part - what other people are doing, how they are investing or donating, and what the results of their efforts are. We have several efforts underway, for example, related to the Millennium Development Goals (MDGs), helping people share what projects they're supporting. And if you could find out what others are doing, and why they're doing it, you'd have better information to make your own decisions. So if you plug into one of these social networks, then yes, it's likely you'd get some ideas about where to focus your efforts, whether it's your money or your time.
Dave Witzel, Moderator:
So Xigi.net is a non-profit mapping of the "social capital space". It is the godfather of Xigi Software which is in stealth mode but will help connect people and information. Any other members of the Xigi family we should know about?
Gary A. Bolles:
Yes, thanks for asking. (By the way, it's pronounced "ZIG-ee," for those struggling with our non-standard name. It comes from "Zeitgeist," as in "spirit of the times.")

Xigi Media is our third "leg of the stool." Xigi.net is our non-profit, much like, say, a google.org: It's the philanthropic "face" of our for-profit work. Xigi Software is the application company. And Xigi Media is an events and research company that is producing the first "social capital markets" conference, in San Francisco, at Fort Mason in October. More information at www.socialcapitalmarkets.net.
Dave Witzel, Moderator:
Gary, thanks again for answering questions. Are there any last tidbits you'd like to leave?

How can we find out about upcoming announcements regarding Xigi?
Gary A. Bolles:
Thanks, this has been great. For anyone looking for more information, please check out xigi.net and socialcapitalmarkets.net. You might also find the newsletter from one of our partner organizations, GoodCap.net, a great education in the social capital space. Finally, watch for more from Xigi Software; we'll have more to talk about early this fall.
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Gary A. Bolles Fri, 13 Jun 2008 16:00:00 +0100
Debategraph: What it is and what's next http://interviews.liveinterviewsonline.com/content/interview/detail/1525/ Debategraph.org was founded by David Price along with former Australian cabinet minister Peter Baldwin. It is intended to help deal with complex policy issues by making the best arguments on all sides of any debate freely available and continuously open to challenge and improvement by all.

David will answer questions about Debategraph, how it is being used, and the forthcoming launch of the Global Sensemaking group.
Dave Witzel, Moderator:
David, thanks for joining us and answering questions today.
David Price:
Thanks Dave, it’s a pleasure to be here, and I am really looking forward to the multi-way interaction.
Dave Witzel, Moderator:
First question -- what is Debategraph.org?
David Price:
A creative commons, social venture that combines argument mapping and wiki-editing to let people around the world collaboratively map contentious public issues; so that the best arguments on all sides of any debate can be freely available to all and continuously open to challenge and improvement by all.
Dave Witzel, Moderator:
What are the most interesting discussions going on now?
David Price:
Most of the maps are in an early stage of development themselves—like Wikipedia in early 2001 rather than 2008—and open to further collaborative refinement. But, for example, as well as the map on Obama’s vice-presidential running mate, there are maps on how the international community should respond to Iranian nuclear policy, climate change, drugs policy, abortion. In an educational rather than public policy context there’s also a map of 50 years of philosophical debate on artificial intelligence (building on Bob Horn’s pioneering work in this field). Once logged-in, anyone can create a map—and edit, extend, rate and comment on all the existing maps.
Dave Witzel, Moderator:
Did David Weinberger inspire the debate about Obama's VP choice? Tell us that story.
David Price:
It’s a perfect example of the flow of emergent and generous conversation across the web. Seb Schmoller found, and was intrigued, by Debategraph, and asked us for a guest blog post. David saw the blog post and responded with a characteristically encouraging and insightful commentary—followed by a call for open debate on Obama’s running mate, which inspired us to seed and post the initial debate map.

[Ed: the Obama's Vice President debate]
Dave Witzel, Moderator:
How did you get interested/involved in public discourse and debate approaches?
David Price:
My colleague, Peter Baldwin, is a former cabinet minister in the Keating administration in Australia, and I have worked as a public policy advisor in the UK. Having seen the policy system from the inside, we both felt that the way that we address and resolve complex and contentious issues in public life is broken—and it is broken at a time when it has never been more important for this system to function effectively. Independently we arrived at the conclusion that argument mapping offered a way bringing greater transparency and efficiency to this process, and that the read/write technology emerging on the web offered a way to open up this process to the collective intelligence and scrutiny of the creative commons.
Dave Witzel, Moderator:
How did your partnership with Peter Baldwin come about?
David Price:
Appropriately enough, we discovered each other via the web. Peter had begun to develop an initial version of the software, and I found his work while researching developments in the field. We struck up a tremendous collaborative relationship over the net immediately—Peter lives in the Blue Mountains in Australia and I live in Somerset in the UK—and have been working full time together at opposite ends of the world across the last two years.
Dave Witzel, Moderator:
What enhancements for Debategraph have you got planned?
David Price:
For all the development work already embodied in Debategraph, we see ourselves as being at the start of long adventure. We are already working on simplifying and extending the user interface and developing the next generation of map visualisations. Over time, the ways that people interact with the Debategraph (the graph of all the interrelated debate maps), and the devices via which they do so, will change significantly. We are also beginning to engage with the semantic web and linked data community, which will enable the collective knowledge and understanding embodied in Debategraph to be made available contextually wherever people are on the web. Serving sense not Ad-Sense.

A significant enhancement released today is the ability for people to embed fully-functional live debate maps on their own websites (as well as the existing asynchronously updating snapshots). This makes it possible for people participating across multiple sites to build a single, cumulative, structured map of a debate without leaving their home site; so that contributions from the participants on any of the sites will appear immediately across all of the sites.

This points to a potentially profound change in the way that the web enables us to deliberate on complex issues in society—and we hope to catalyze our contribution to this process by working with clusters of NGOs and other policy stakeholders on a range of public policy issues in the weeks to come.
Dave Witzel, Moderator:
What is Global Sensemaking?
David Price:
Peter and I see Debategraph as belonging to a new category of web-based tools and part of a wider, emerging movement towards a different quality of dialogue, deliberation and understanding in society. A web-based augmentation of individual and collective human intelligence that is potentially comparable to, and a countervailing balance to, the predicted singularity of artificial intelligence.

There are many other examples of excellent work in this emerging domain, including, for example, Mark Klein’s and Luca Iandoli’s work on the Climate Collaboratorium at the MIT Center for Collective Intelligence and the Cohere and Compendium projects from the Open University’s KMi team, led by Simon Buckingham Shum.

As the logic underpinning these tools, and the wider momentum of the web, is towards connection, we are starting to gather informally as a group—under the Global Sensemaking banner—to explore how we can develop the next generation of these interconnected systems together.

In doing so, we are all motivated by the perception that humanity faces an emerging mess of global challenges—e.g. climate change, poverty, peak oil, population pressure, water shortages, declining biodiversity, and failing food supply—that are the product of thoughts and actions that no longer make sense—and that we need new tools of thought if we are to adapt to the scale and complexity of these challenges.

Currently, we are in the early stages of defining our objectives and methods of working together as a group, and will launch formally later this year. However, anyone who is interested in joining us in this process is welcome to contact me now at david [at] debategraph [dot] org.
Dave Witzel, Moderator:
How can the rest of use get involved with your projects?
David Price:
Anyone is free to log-in and start participating in the maps on Debategraph straightaway—and bloggers and website owners are welcome to embed the relevant debates on their sites to open up a new kind of communication with their readers and to contribute to the development of the debate maps as a public resource.

We are also about to launch a series of live blogging interviews around several of the maps, featuring experts from all sides of the relevant debates.
Dave Witzel, Moderator:
What roles and skills do you need for a successful debategraph?
David Price:
You can comment on the individual elements of a debate map in much the same way as you would comment on a blog; so the learning curve for initial participation is quite low.

Adding new arguments to a map, and creating your own maps, involves understanding the basic building blocks of the map (e.g. Issues, Positions, and Supportive and Opposing Arguments) and how they fit together. Rather like a Lego set, large-scale, complex maps develop through simple combinations and recombinations of a relatively small set of blocks.

Beyond that the roles that develop around a debate map are broadly the same as you would expect to find in other wiki-based communities, with many of the same organisational principles and issues at play.
Dave Witzel, Moderator:
It is one thing for citizens to work through complex problems together and another to get our representatives to pay attention. How do we manage that?
David Price:
My sense is that the fundamental insight from the movement underway with the web is less about how changes of this kind will impact within the existing framework, but how they will change the framework itself. So for me the question is not so much about how we get our representatives to pay attention within the existing framework, but rather who will be the first representative(s) to seize on the huge opportunities opening as this framework changes, and when…
Dave Witzel, Moderator:
David, it has been great to learn more about Debategraph and your work. We appreciate your time.
David Price:
I have really enjoyed the process, Dave—and many thanks to you and everyone else who has participated.
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David Price Wed, 11 Jun 2008 13:30:00 +0100
Collective intelligence, democracy, and global problems http://interviews.liveinterviewsonline.com/content/interview/detail/1484/ Worldchanging Canada, Mark Tovey edited the recently released book "Collective Intelligence: Creating a Prosperous World at Peace" which asks "How can we build the world we want, quickly, in a way which is as inclusive as possible, and which generates peace and prosperity?"

For this interview, Mark will focus on the implications of collective intelligence on democracy and solving global problems. Ask him about his work and the book.

Dave Witzel, Moderator:
Good afternoon Mark. Thanks for taking time to be with us.
Mark Tovey:
Well, Dave, it's my pleasure. I'm fascinated by the process you've set up here, and I hope to get to as many questions as I can.
Jeremy Daw:
As a cognitive scientist, if you had to take over the world, how would you do it?
Mark Tovey:
Grin. Ah, Jeremy, what an interesting question! :)

I am skeptical about the cognitive capacities of individuals to deal with the complexities of governing the planet.

This is not a new skepticism. Lévy raises it in his seminal 1994 text, "Collective Intelligence: Mankind's Emerging World in Cyberspace."

So, while I'm not sure it's possible for an individual to take over the world in any kind of effective sense, perhaps it might be possible to nudge the world in the direction of taking over itself. As a civilization, we're clearly not in control of where the car is going.

We, as human beings, have yet to take over the world in any important sense, in any sense where we can be said to exert meaningful control over our own actions, or over the biosphere. Our actions are causing a lot of changes, to be sure, but they aren't directed. We have no capacity (ala Stamos), to choose a direction we like, to find consensus, or even exert minimal checks and balances over our activities.

There are no institutional levers on the controlled development of dangerous technologies, or over various kinds of resource depletion, pollution, or externalization of various costs. We have the veneer of a society that is effectively governing itself, but in reality that society has large informational blind spots, and societal biases, which prevent any kind of meaningful, coordinated action.

So, as a cognitive scientist, I would focus in on those blind spots and biases. These are amenable to large-scale cognitive engineering. That's a huge point of leverage.
Dave Witzel, Moderator:
Can you give us a short explanation of what "collective intelligence" is?
Mark Tovey:
Although the phenomenon predates the internet by a couple of thousand years (you could regard the development of The Illiad and The Odyssey, over centuries, as an example of collective intelligence), we're seeing a lot of interesting examples of collective intelligence emerging on the internet at the moment, which is one of the reasons that people are starting to sense the power of this idea.

The Wikipedia project is probably the best known example. You could regard the scientific enterprise as a whole, especially peer-review, as a remarkably successful, and institutionalized, example of collective intelligence. Or the creation, in the 19th and 20th centuries, of the Oxford English Dictionary, based on reader-submitted illustrative quotations.

The MIT Center for Collective Intelligence likes to define it this way: "collective intelligence is groups of individuals doing things collectively that seem intelligent." This hearkens back, I think, to the MIT Artificial Intelligence lab, and Marvin Minsky's definition of AI: "the science of making machines do things that would require intelligence if done by people."

Most of the authors in this book emphasize a particular strength of numbers. They say that given the right conditions (and this is crucial!), many minds, coordinated in some fashion, can produce better results, or faster results, or more effective results, than many individuals working in isolation.
Dave Witzel, Moderator:
How did the book, "Collective Intelligence" come about? How long have you been working on it?
Mark Tovey:
It came together in a remarkably short period of time. I've been working on it since November 2007, pretty much 24/7, and it was just published last month. It occupied my life completely for a time. A great deal of work, but also a wonderful space to be in!

The publisher at EIN Press, Robert Steele, was planning a conference, which instead turned into a book, and, now a series of books.

Tom Atlee (who wrote the definitive text on deliberative democratic methods, The Tao of Democracy), and George Pór (who, among other things, writes the blog of collective intelligence) helped enormously by inviting some terrific people to participate. I was invited to edit the volume. I asked a bunch of other people to contribute, and the ball kept rolling.

I tried to order it in such a way that it reads well from beginning to end. The ideas on small groups laid out in the beginning should help to inform the mass collaborative research at the end.

In keeping with the spirit of the volume, all of the papers were made freely available online during the editing process, so that the authors (and the public) could watch the book as it unfolded.

The book is also has a non-commercial-attribution license under Creative Commons 3.0, which means that translations, audiobooks, and other creative applications are now possible. I'm now working with George Pór on an interactive version of the book, partly modeled on the target article system from Brain and Behavioral Science.
Dave Witzel, Moderator:
In the preface you say the book is about "collective intelligence directed towards a specific end." Given this practical goal, what should we do first? What are the most important next 2 steps?
Mark Tovey:
The first step, as I see it, is to find a way to bring together the masses of information on addressing global problems that are currently scattered throughout the globe. Some of this information is in encyclopedias, some in government databases, some on various places on the internet. Finding a way of bringing that information together in a meaningful way is to my mind, the first step. I've got some ideas about how that might be done. This is one of my current research pre-occupations.

The second step is to figure out how to make that information available to policy-makers in an unbiased, credible, and effective way, such that it can help to inform policy decisions.
Dave Witzel, Moderator:
What are your two favorite chapters?
Mark Tovey:
Ooo - I really don't want to play favorites. I'll resist your question and instead say that one of my favorite things about the book is that there are so many chapters, and that they are all so short and relatively accessible. As a result, it really is a book that can be read by anyone—as well as mined by academics, internet activists, and policy-makers.

Maybe I'll say this—the book has a terrific index, really first rate. This was the publisher's idea—he insisted on this, and was instrumental in making it so thorough and well-organized. The index was produced collaboratively, with the participation of many authors (of course), and some timely help from Hassan Masum and Marc Stamos. It really does enhance its value as a reference work.
Dave Witzel, Moderator:
What is Worldchanging Canada?
Mark Tovey:
Worldchanging Canada is a group blog. A group blog is where a number of writers contribute to a blog, but where the blog focussed on a single topic. In this case, we write about solutions: tools, technology, and models which are already changing the world. If we want to get to that bright green future we all want, we need to know how to get there: what already works, and that can be replicated today. We aim to provide context, and we aim to provide depth.

Worldchanging.ca been around for a year and a half, and we have a little over a dozen bloggers -- all Canadians, although occasionally reporting in from pretty remote parts of the world. Rod Edwards is now in Bangladesh, for instance!

WC Canada is also the first country-level version of the famous Worldchanging.com blog, which was founded by Jamais Cascio and Alex Steffen, and is still edited by Alex Steffen. Worldchanging.com has an estimated half million readers worldwide. Worldchanging, generally, is all about attentional philanthropy—bringing a spotlight of attention on solutions that ought to be better known.

Worldchanging.com has been around for about five years and have a rich database of thousands of solutions. Many of these solutions were compiled into a book from Abrams, which just came out in paperback. It aggregates many, many solutions between two covers.

Both the blog, and the book, are a great example of collective intelligence in the service of sustainable solutions. It is a particularly potent advertisement for the value of aggregating existing solutions.
Dave Witzel, Moderator:
"Collective Intelligence" is the first of a series of books? What is next?
Mark Tovey:
Well, there were actually a number of books before this one, all in this space of so-called public intelligence—intelligence of various kinds used for the public good. The last volume was called Peacekeeping Intelligence. The next book in the series will be called Peace Intelligence, and I believe this will be followed by a volume on Commercial Intelligence, both due out in 2008. Each of these volumes will have a different editor. And there will be three more in 2009.
Dave Witzel, Moderator:
Can closed societies take advantage of these approaches?
Mark Tovey:
To a certain extent. An exciting example of this I saw recently was the use of USB keychain democracy. There was quite a bit of buzz about this at Berkman@10. In societies which are relatively closed, internet can give way to sneaker net, in the form of passing information from one USB keychain to another, often by use of an intermediate device much smaller than a laptop. The fact that the media and devices are so tiny means that information can be exchanged in public places, like the back of a cab or a public park. This offers many possibilities for openness.
Dave Witzel, Moderator:
How will we see new collective intelligence tools and approaches affecting democracy? What should we watch for?
Mark Tovey:
Ah, good question. There is a great deal of room greater transparency in governments, some of which could be so easily enabled. The Sunlight Foundation is obviously doing great work here, with their mashups of earmarks and Google Maps, for instance, which allow you to easily see where, geographically earmarks are being allocated. You don't know which representative was responsible, but it helps the public to make some shrewd guesses.

Tim O'Reilly's column on Why Congress Needs a content management system is also instructive here. At the moment, no-one knows who adds what to bills. To programmers, and people who work with wikis, this is very odd, because every edit can be easily tracked. How can this be, some might say—"why don't they just check the commits?" So we've got this very interesting situation where new technology may modernize some of the older creakier parts of the democratic system.

Another place to watch are Jim Rough's ideas on Citizen Deliberative Councils, also known as Citizen's Assemblies or Wisdom Councils, which you can read about in his chapter. We've seen some very interesting examples of these up here in Canada. They're organized along the lines of juries—people are selected randomly, and in a way that they can be demographically representative. Democracy theorists called demographic representation descriptive democracy. These groups of people are then given lectures by experts on whatever they are supposed to deliberate on in as unbiased a way as possible. What has been found is that these can be remarkably successful in producing workable solutions for wide cross-sections of people. Even when their decisions are non-binding, the produce policy ideas which are nuanced, and useful for garnering political will. Tom Atlee has written some great stuff on these.

Jason Diceman is doing some really interesting work on small scale deliberative democracies with his Dotmocracy project. Thomas Homer-Dixon has done some interesting theorizing on the importance of winnowing policy suggestions from the public in a way that is both useful and will be perceived as fair.
Jeremy Daw:
Considering that certain business interests have a great deal of money invested in keeping secrets (intellectual property, etc.) while others, like law firms, make almost all of their money by keeping knowledge that is not well known, do you anticipate great opposition to the creation of a free-information society?
Mark Tovey:
I do anticipate opposition to what you are calling a free-information society. We're certainly seeing it in the copyright debates up here in Canada right now. I think that one of the remarkable stories in this space is the tremendous inroads that initiatives like free culture and the Creative Commons (as well as the open source movement) have been making, and the degree of cultural acceptance that they have been gaining. It's very interesting, in fact, that those movements have not encountered more opposition than they have.

I should probably make clear that many people in this space do not take the hard Stallmannian line that all information should be free. There are clear benefits to intellectual property in producing innovation, just as there are clear benefits to the provisions of the Creative Commons that the right to retain credit, or attribution for one's work, can be reserved. The question is where to strike the balance.

A very interesting question has to do with whether there is any reason to keep socially useful information, which has no clear competitive or strategic advantage, in closed information silos.

Look at Brian Eddy's work, for instance, which traces where our sustainability indicators come from. Most of the indices of sustainability that we see in the newspaper are not the original data points. Most trace their lineage back to large information silos—at the UN, NGO's, and government departments. Eddy's project allow you to discover exactly which silos are open and which are closed. His project is to get the closed silos to open up.

This kind of emphasis on socially useful information engages the public intelligence movement generally. There has been some very interesting work done, some of it documented in this book in Steele's chapter on the Smart Nation, in inviting intelligence services to be much more open with the information they collect. These would seem to be the ultimate closed shop when it comes to information, and yet there are real successes that can be reported there.
Thomas Kriese:
Mark, in your preface, you talk about the importance of being able to bridge diverse viewpoints in order to leverage the power of collective intelligence. How do we best learn (and teach) these skills of bridging what seems to be working hard to divide us?
Mark Tovey:
I see this as a process of being able to identify, in a deliberative way, the nuanced positions of each party so that common ground, or at least common cause, can be found. Mike Pilling's Open Policy initiative (openpolicy.ca) is a great example of this. It attempts to map the entire space of Canadian political discourse, in a way where everyone's opinion is represented. The key rule (analogous to NPOV) is that you can't modify any position in the wiki unless you make it stronger. That's crucial. That way you can interrogate the strong positions, rather than a bunch of straw positions. It also eliminates a great deal of controversy. The decisions on fairness are made by people voted by the community to be the fairest arbitrators. It's an interesting system.

For success in finding common cause, I'd look to the Save The Internet folks for examples. They've been very successful in this area.
LaDonna Coy:
I'm a huge fan of small, digestible bites that create curiosity and engage people. Do you have the 3 minute description or inquiry question that leaves people wanting to know more about CI? A question they will later wake up at 3:00 a.m. thinking about? :-)
Mark Tovey:
The key question, as I see it, is how do you close the Ingenuity Gap? This is the gap that Thomas Homer-Dixon identified between the magnitude of the problems that face us currently, and what we know how to do about them. Since CI is seen to accelerate progress in other areas, how can it be used to accelerate progress in solving global problems?
LaDonna Coy:
Is there an audio version of the book available for download and listening (for us commuters and exercise enthusiasts?)
Mark Tovey:
Not yet! :) But perhaps you, or someone else, could work with folks like Librivox to start one!
Dave Witzel, Moderator:
Mark, it has been great having you join us. Thanks for taking the time. Any last thoughts or references for us?
Mark Tovey:
Thanks very much for having me. I've enjoyed this. Hopefully we can do it again sometime!
]]>
Mark Tovey Fri, 30 May 2008 18:00:00 +0100
whereIstand: Citizen reporting meets opinion comparing http://interviews.liveinterviewsonline.com/content/interview/detail/1388/ whereIstand.com where you can express your opinion and compare it with others. Nick will answer questions about what he's doing and how it is working.
Dave Witzel, Moderator:
Good afternoon Nick. Welcome, and thanks for joining us.
Nick Oliva:
Glad to be here. I'm looking forward to my first online, real-time interview, Dave!

It's quite an interesting and exciting format and I love the "viewer" participation possibilities, so everyone throw your questions at me and I'll do what I can to get to them.
Dave Witzel, Moderator:
Let's start with the obvious question -- what's an opinion aggregator?
Nick Oliva:
For us, it's part of our mission: to be the site where you go to find the opinions of any person or organization on any issue, and in any language. To do that, whereIstand.com aggregates opinions of members, public figures, and organizations.

Users and editors propose issues and collaborate "wiki-like" to approve the ones that best frame arguments, and that are written in ways that are "open" enough to capture the opinions of public figures and organizations. These issues are translated into other languages, which is how we can show the same opinions in any supported language - regardless of the language in which the opinion was stated.

You can ask your friends to take a stand on an issue, of course, but you can also "request" the opinions of public figures - and users will jump on the ones with many requests and try to find the answers.
Dave Witzel, Moderator:
How do you vett the "opinions" of public figures? Any complaints yet?
Nick Oliva:
Take a look at our issue, Should Congress fund a troop surge in Iraq?

http://whereistand.com/Opinions/18520

When you hover over Obama's picture, you see an excerpt of what he said. If you click on it you see the full post, who posted it, who voted to agree or disagree with the evidence, and a link to the original source. Enough users have to agree (and not enough disagree) with the post for the opinion to be approved.

We had a complaint on this issue once from the campaign of one of the other candidates for President. We pointed out that the candidate had been quoted in a well known Web site, and noted that what he said was pretty clear. We didn't hear back from them again.
Dave Witzel, Moderator:
Do you have some favorite opinions or comparisons you can point us to?
Nick Oliva:
I just like bookmarking the people that interest me and following their latest opinions and commenting when they entertain or annoy me, or taking a stand if I haven't already.

When you search google, for example, for "opinions" or "comparisons" you'll frequently turn up whereIstand opinions that are probably favorites of other users.

Search "fund troop surge" and you'll see among the top links the Obama opinion I just linked above. Search "mccain politics" and his opinions on political issues on whereIstand.com shows up as the first result. Also, "jordan athletes overpaid"... since it's not all politics.
Dave Witzel, Moderator:
What are the implications of this site? What should we do with the information that we frequently agree (or disagree) with someone? Any chance you'll add a dating component?
Nick Oliva:
One of the implications for politics is that if you've already taken stands on the issues that interest you, you can quickly compare yourself to anybody on the site... a politician you just heard about, or a friend you invited... and quickly see where you agree and disagree. It's surprising to find where you disagree with friends or politicians you thought you agreed with! There was an interesting study a few years ago about people "thinking" they agreed with their politicians.

Using this creatively, if you're trying to pick potential VP candidates, go to the page of the presidential candidate and search for comparisons. For example, go to John McCain's page and search "giuliani" you'll get to...

http://whereistand.com/JohnMcCain/RudyGiuliani

...where you can focus in on where they agree and disagree.

The social networking aspects are certainly important to what we're doing... if anybody meets their perfect match through whereIstand.com... awesome! Love to hear about that.
Dave Witzel, Moderator:
Do you see whereIstand as being like citizen journalism? How so?
Nick Oliva:
In the first instance, any user posting evidence of a public figure's opinion, or voting on evidence posted by others, is participating in a form of citizen journalism.

Also, one of the features we're beta testing is where bloggers register on whereIstand, link their accounts to their blogs, and take stands on issues that they blog about. When they link their blog entries to whereIstand content, we'll show their entries as trackbacks on those pages, and group them by their opinions. So you'll be able to see and rate blog entries of "citizen journalists" that think, for example, that Obama and Hillary should be on the same ticket... or to those that don't.

In this sense, whereIstand is a platform for helping people to find bloggers based on their opinions.
Dave Witzel, Moderator:
Have you had requests to make this an internal service? I can imagine organizations using it to help make collaborative decisions? e.g., "Where should we do the annual retreat?"
Nick Oliva:
I've heard from about a dozen people that think it's a good idea for internal use, but it's really not on our radar screen.

The way we'd like to see organizations engage is for them to get involved in proposing issues that are relevant to them and which interest other users. Then they become a part of the dialogue and can really add value that isn't just internal to them.
Dick Brooks:
Can we assess any impact that WIS may be having, on the education of the electorate? In other words, are voters becoming more knowledgeable?
Nick Oliva:
That's a good question. There are certainly anecdotes where people say they understand aspects of the election that they previously didn't.

We have an issue on the site that asks, "What is the effect of citizen journalism on news reporting?"

http://whereistand.com/Opinions/28676

There's also, "What effects do blogs have on politics?"

http://whereistand.com/Opinions/21044

To the extent that whereIstand.com helps voters discover information about the candidates, I'd say we're definitely having a positive impact.
Lindy Dreyer:
What's the process for proposing new issues? Are the issues all user-generated? How does an issue get approved?
Nick Oliva:
Any registered user can propose an issue. Click the "issues" link in the header, then click the "proposed" tab and you can see the ones that have not been approved yet.

Click through the topics at the right to find the one most relevant to the issue you want to propose, and you can propose it there... again, only if you are registered. You can also send messages to the editors of that topic if you have any questions.

Once an issue is proposed, other users and site editors comment and suggest revisions. The editors of each topic approve issues when they meet the guidelines for a "good" whereIstand.com issue... these include that the issue be relevant, that the language is free from bias, that the wording works for finding public figure opinions, etc.

If you want to be an editor in a particular topic area, send a message to the current editors letting them know.
Dave Witzel, Moderator:
But, I guess my issue doesn't have to be of national importance. Can I have an issue like "Sycamore St. should have sidewalks" and then seek local opinions?
Nick Oliva:
We'd eventually like to see any issue on which people disagree be represented on the site. We'll add functionality to let you do just that... limit the scope of an issue to a particular region.

For the foreseeable future, though, whereIstand.com editors probably would not approve this issue as written. It isn't going to be of much interest to people that live on "Elm St."

Instead, they would probably suggest something with broader appeal, such as, "Should all residential streets have sidewalks?"

One of the challenges (and benefits) of the structure is finding ways to frame an issue to increase the size of the interested audience.
Dave Witzel, Moderator:
So when you link blog posts to opinions you start to create an "opinion" flavor for the social graph? Another layer of context?
Nick Oliva:
This is true, I think, just with users "taking stands" and networking with their friends and contacts that have done the same. And, of course, it certainly helps extend the reach of their blogs to people that are more likely to be interested... if you're writing anything of substance, that is.

As a side note, I've found that knowing where you agree with people helps reduce the impact of the areas in which we disagree.
Dave Witzel, Moderator:
What's next for the site?
Nick Oliva:
The most obvious is that we're working on presentation and usability improvements, like the ones we just rolled out a couple of hours ago!

We've been putting development effort into integrating with social networking sites so you can see how you compare with your Facebook friends, request their stands on issues, etc.

The biggest feature we're working on is something we call search by opinion (SBO). It's like doing a google search but then filtering the results to those from just people or organizations that have one or more particular opinions... such as "only show results if agreed with invading Iraq, but disagree with invading Iran".

And... we're going to roll out a mobile interface so people can quickly find that public figure opinion that will settle the big argument they're having... so they can get back to enjoying dinner!
Andrew Cohen:
Hi Nick, thanks for this interesting interview. I noticed that the site offers a user experience in eight languages. That's quite impressive. What challenges have you encountered in devising a multi-lingual service?
Nick Oliva:
Thanks! If I can squeeze this one in... oh...right to left languages are brutal!

We're looking forward to people posting evidence of opinions in other languages so you can compare where you stand with every leader of the world, for example, on a particular issue regardless of what language you speak. Definitely check back for that.

Thanks, again....
Dave Witzel, Moderator:
I like the idea that knowing areas of agreement helps us deal with our disagreements. Powerful. Does this mean WhereIStand can make the blogosphere more civilized?
Nick Oliva:
Let's hope so!
Dave Witzel, Moderator:
Nick, thanks for answering our questions. That's our time for today. Any last suggestions or links we should check out?
Nick Oliva:
I'd say to definitely check out the "people" page. You're going to see more of this on the site soon, but basically, you can go through there to see opinions of people that fall into particular groups. So you can see just the opinions of celebrities on an issue, or of health organizations, for example.

Thanks, Dave. It's been a lot of fun. If anyone has any other questions or feedback, please send a message to help@whereIstand.com and we'll do our best to reply.
]]>
Nick Oliva Thu, 08 May 2008 18:00:00 +0100
Managing Online Forums http://interviews.liveinterviewsonline.com/content/interview/detail/1259/ Managing Online Forums", was online May 7th for a comprehensive discussion on the challenges and rewards of running online forums.

Patrick answered questions about:
  • Creating an organizational structure
  • Designing and launching communities
  • Deciding on user options like avatars and private messaging
  • Promoting and attracting members
  • Utilizing technology to their benefit
  • Developing and enforcing guidelines
  • Choosing and managing moderators
  • Moderating community content
  • Generating revenue
Kyle Keller, Moderator:
Hi Patrick,

Thanks so much for taking the time to answer these questions today!
Patrick O'Keefe:
No problem - thank you for having me.
Bill Johnston:
Hi Patrick - How would you describe the community management tasks changing over time from "starting" a community to managing a mature community?
Patrick O'Keefe:
From the perspective of a community administrator, I think it's natural to see a shift from where you do less stimulating of activity and more managing of the actual discussions and contributions.

As you grow, you'll have more to deal with, moderation wise. That's just the way it is. That's not to say you will no longer post or that you will no longer be trying to bring people in... but, once your community reaches that self sustaining level of activity, there is more for you to manage, more times where you will need to enforce your guidelines or policies, and the time needed to do those things has to come from somewhere.
Dave Witzel:
Hi Patrick,

Thanks for taking questions. Is there a role for moderators when you don't "own" the community? e.g., on FB or linkedin groups? How is it different?
Patrick O'Keefe:
No problem, thanks for asking them! :)

I'm not sure if this is from the perspective of the people who run LinkedIn (in that example) or the people who use LinkedIn. I'm thinking the former, but I'll tackle both.

No matter what type of community it is, chances are there are some standards for interaction, even if they be loose. Things like racist, sexual or other inappropriate comments don't have a place on a site like LinkedIn. Nor does copyright infringement, direct linking of images and the like. So, you have these policies and someone has to enforce them. Whether or not they have the title of moderator... there needs to be someone who is responsible for dealing with these matters.

You want to encourage users of the site to help by making it easy for them to report these things when they come up. And then you need to have someone who is reading these reports soon after they are submitted and is taking action.

So, "moderators" of some stripe definitely have a role, even if they don't play the same traditional role as a forums moderator.
Dave Witzel:
Is "community" different today than it was back in the NNTP days? How has it changed?
Patrick O'Keefe:
That's hard for me to say because NNTP (and Usenet and similar) came a bit before my time and I haven't really had the experience with it.

I would like to think that this question relates to something else I've been asked a few times, which is "what is the future of forums?"

My answer to that is that... I don't know. If I could tell the future, I'd be rich. :) But, it makes sense that as more and more bandwidth into the home (and office) becomes available, video and audio will become more and more a part of our internet experience. And that will trickle down to forums. It already has through the use of embeddable YouTube clips and similar things.

But, at the core of online forums, it's hard for me to envision a time where people will not want to communicate, learn from, help and laugh with one another through a text based discussion, where they don't have to look the person in the eye or listen to them.

That was the draw of Usenet, that was and is the draw of online forums and, again, it's hard for me to see a time when it won't be a fundamental part of the experience.

So, is "community" different? Yes and no. Community is always changing and it's always staying the same. No, in that it's still built around those interactions. Yes, in that it's easier to associate yourself with people online through the advent of member profiles, social networking and all of those great things. Innovation improves it, but the foundation remains the interaction that has always been there.
Dave Witzel:
Can you give a couple of tips for jump-starting a community? How do you get people to engage the first time?
Patrick O'Keefe:
There's something that some people don't consider "promotional" that is actually tied to any promotional endeavor you undertake.

And that is activity itself. Activity breeds activity. Not only that, but if you spend money on an ad campaign, but your site has no activity, you are doing yourself a disservice because you will not be realizing the full potential of your dollar by sending people to a dead site.

On forums, you get many more replies than new topics. There are obvious reasons for this, but there is also the fact that it's easier to reply than to start a new discussion. Some people feel timid or uncomfortable - at least at first. If you are paying to bring people to your site and your site doesn't have anything going on... a lot of people are just going to leave.

So, activity is important. Create a good product, make sure there is some activity and that search engines can find you. Unfortunately, there aren't any amazing, unthinkable tips for this sort of thing.
Dave Witzel:
Are moderators born or made? Do you do much training for moderation?
Patrick O'Keefe:
Interesting question. There are personality traits that can make or break a moderator. I've had moderators who simply did not like upsetting people and did not ever want to be the bad guy. That just doesn't fly.

I don't want to be the bad guy. I treat people with respect, I let them know what they did that got their post removed. But, I realize that my role as the administrator, as the leader, is to make decisions that, at times, will make me lonely. And my moderators have to understand this, as well. I want to be friends with my members, but I am not there to be their friends. There is a subtle, but important difference.

I'd like to think that they can be made with experience. I didn't wake up one day and think "Hey, I want to receive e-mails from people referring to me as the most evil dictator in history." :) I started managing forums when I was 15 and I found out, over time, that it was a part of my job.

Training wise, we do have a number of things in place because I don't believe in allowing moderators to simply remove whatever they want. I don't think that makes sense. The community has goals and it's important that everything that you do put you in a better position to realize them.

I actually just wrote an article for SitePoint on this (http://www.sitepoint.com/article/develop-forum-leadership). More or less (this answer is already long, I know! :)), it revolves around the following:

- Create staff guidelines that detail what their responsibilities are, how they must act, etc. Before you allow someone on board, show them these.

- Develop what I call a "situations guide" that outlines typical situations they may encounter on your forums and how to deal with them.

- Document all violations to your forums in a private forum I call a "problem users" forum. Every time a post is removed, every time a member sends me a slightly nasty PM, I document it here. I also document any replies to those same PMs as well as any and all action taken. This allows your moderators to see how things are handled and also provides you with an incredible, very important reference point should you need to make any decisions regarding a member's ability to participate on your site.

- Establish an environment of respect where your staff where moderators are comfortable asking questions. It should be a friendly atmosphere, not one where staffers critique each other.

- Don't be afraid to correct your moderators when they remove a post they shouldn't have removed. Be kind, tactful and understanding, but don't let things like this slide.

And, as well as maybe a couple of other small things, that is what I do.
Sandy Smith:
How do you make the decision that a user's participation has become destructive? What should be the procedure a moderator goes through in dealing with a problem user?
Patrick O'Keefe:
Decisions like this are made based upon what a user has done on the community. To do this, we have a system of documentation that I referenced in the last answer (and in an article I wrote for SitePoint a few years ago - http://www.sitepoint.com/article/manage-guideline-violations). Basically, it consists of two forums.

Problem Users: A forum where every member we have ever had to take any action, of any kind with, has a thread. The thread is titled with their username. We list everything from username changes and removed posts to PMs they have sent members of staff they were questionable and the replies to those PMs.

So, for example, if Member X sends me a PM where they act disrespectfully, I post that PM in the thread along with my reply, if there was one. This way, staff members see exactly what they are doing. This leads to everyone being on the same page when a member is banned and staff members being supportive of the decision.

Trash Bin: Where all post we remove go. We never edit posts as it creates sloppy documentation, harder mistakes to correct and leads to staffers being looked at as proofreaders.

When it becomes clear to me that, based upon the information in their problem users thread, they need to go, I make that call. I handle bans on my sites. I feel it's best to limit banning "powers" to as few people as humanly possible.

The process by which my moderators handle a violation is as follows (and is outlined in the article I mentioned above):

1. Recognition of violation.
2. Removal of violation to Trash Bin.
3. Documentation of violation (in Problem Users: link to the removed post, violation committed, quote of violation and action taken, such as "PM Sent").
4. Action (sending a PM, etc.).

So, that's how we do it.

By the way, thank you to everyone who has submitted questions! :) Great stuff.
Jim Cashel:
Any tips on best books or other resources dealing with online community management?
Patrick O'Keefe:
Book wise, besides my own (:)), I'm not sure. I haven't done a lot of book reading in the category to be honest.

Website wise, I enjoy the following:

http://www.onlinecommunityreport.com (not just because you are having me on for a chat!)
http://www.chrispian.com
http://www.commoncraft.com/blog
http://www.problogger.net
http://www.communityguy.com
http://www.plagiarismtoday.com
http://lifehacker.com
http://www.communityspark.com
http://www.communityanswers.com
http://www.sitepoint.com

I run a few resources as well:

http://www.managingonlineforums.com
http://www.managingcommunities.com
http://www.communityadmins.com

Thanks for the question.
Jim Cashel:
Any quick thoughts on the three biggest mistakes folks make in online community management?
Patrick O'Keefe:
I don't know if I want to say the three biggest, but here are a few that jump out to me:

1. Not having a focus. Don't try to be a community for everyone - that doesn't work. You need to know who your community is, what you want it to be, who you want to attract. Everything you do, from your infrastructure to your guidelines and how they are enforced should put you in a better position to accomplish these goals.

2. Worrying about numbers or quota. Just because you have X members doesn't mean you need X moderators. Don't try to rationalize discretionary decisions by enforcing statistics based on restrictions that you don't need to have. (I don't usually use that many long words in a sentence).

3. Let's go with thinking your moderators and staff (and you) don't have to like one another. "It's just business." But, it could just destroy you. Having differing opinions is fine - but, creating a culture of second guessing and constant criticism and flare ups is something you don't want or need. You want productivity.

Thanks for the question.
Courtney Clark:
In your experience are some audiences more likely to participate in online forums than others?
Patrick O'Keefe:
Sure, I think that's natural. Some topics are more conducive to discussions, as well. Say, for example, a pro sports discussion versus a forum on some sort of non-widespread disease. Does that mean the latter will be any less useful or important? Absolutely not.

Audiences that tend to be more computer capable will be more likely to participate in forums. I know that's nothing revolutionary! :) But, computer know-how plus a topic that's always buzzing generally equals more potential. Size wise, anyway.

Thanks for the question.
Scott Moore:
Patrick, any thoughts about staffing ratios? Total_Audience:Participants:Moderators:Community Managers:Community Director/VP.
Patrick O'Keefe:
Hey Mr. Moore, thanks for the question.

No. Actually, I don't believe in those ratios. I believe in promoting and keeping good people when you have them. Of course, if this is a pay position, it's different because of the budgetary restraints, but for most forums with volunteer moderators, I don't like to enforce any sort of staff member ratios or formulas.

If I had 5 good moderators and we had good coverage, but there was a 6th person who was awesome, I'd bring them on. On the flip side, if I had 0 moderators and there was no one on the community that I felt would likely be capable, I'd go it alone. George Washington said (I may be paraphrasing) that it's best to be alone than in bad company. I believe that.

At a higher level, community manager role, I don't really know if I'd go with any ratios, either. I've seen huge communities effectively managed by one administrator. So, I think that should be dictated by need. No matter how many administrators or community managers you have, there should always be one that has the final say, if it's needed.
Dave Witzel:
You used the word "leadership". Can a "moderator" also be a "leader"? Seems to me the terms are almost in conflict with each other.
Patrick O'Keefe:
Yes, absolutely. Moderators must lead by example.

For most, your volunteer moderators come from your community. When I look to promote people, I want the ideal members. I want members who have not repeatedly violated our guidelines in a recent span and are a good example that all members can follow.

My moderators become leaders by showing other members how to positively contribute in the community.

This is a role that I take on myself, as well, to both members and staff. To staff, for example, I handle moderator duties when I see them. I never see a violation and say "Hey moderator, take care of this." I take care of it, just like a moderator would and should.

I think it's very important for moderators to set a good example for members.

Thanks for the question.
Jim Cashel:
Any thoughts on hourly rates for off-site moderators?
Patrick O'Keefe:
I think that if the moderator role is a part time job, then it makes sense. Most moderator roles are not - they have minimum requirements, and then the time the moderator spends at the site beyond that, is of their own choosing and enjoyment.

As far as specific rates, I don't have any experience there, unfortunately. Sorry.

Thanks for the question.
Bill Johnston:
How do you think through staffing a community management team? What are the factors for assessing team structure, number of moderators, etc.?
Patrick O'Keefe:
Well, for most forums, you have the basic Moderator > Administrator structure and that will generally work great. That's the place to start, for most.

When you reach a certain size as a community where you have so many members, you may want to look at creating a new level that is essentially powerless from a community software perspective. Besides posting and welcoming members, their main responsibility is to spot violations on your forums and report them so that moderators and/or administrators can take care of them.

As far as number of moderators, etc., it kind of goes back to what I said to an earlier question. At the start, I may bring on people I know. But, as the community grows, I'd look to bring people from the actual community, onto the staff. The ideal members would be invited to become moderators. If there weren't any ideal members that had spent enough time at the site, I'd take a pass on promoting anyone, however.

Thanks for the question.
Rebecca Newton:
::waves to Patrick::: We had a wave of community being the next big thing in 2000. Some say this is yet another big wave to ride. What do you think the differences are between 2000 and now, if any?
Patrick O'Keefe:
Hey Rebecca. :) Thanks for the question.

It's hard for me to say. Much of it is the same. People interacting online. We have all of the cool new buzz words, terms and types of communities now... blog, social networking, and on and on.

The differences are in the innovation, but it'll always just be you and me interacting online, having a conversation. That's the basis.
Dave Witzel:
Do you have specific advice for moderator's dealing with kid-oriented forums? Or experiences dealing with an online community for kids under 13?
Patrick O'Keefe:
Besides moderating mercilessly? :)

I haven't spent much time working on forums specifically for kids under 13, though I have had some on my forums and they are always welcome (with COPPA compliance, of course).

I think it's clear that with a forum dedicated to people of that age, you should feel a sense of responsibility to be highly proactive in discussions to where you want to err on the side of caution on everything, rather than allowing things to play out in situations that may not be immediately clear.

Of course, parents are still the one's that are ultimately accountable for their kids. So, you don't want to be the parent, but you want to give your best effort to be aware of what's happening in your neighborhood.

Thanks for the question.
Jake McKee:
Do you see value in creating specific "community elder" positions that aren't quite full moderators and aren't quite "just community members". Thinking about folks who aren't necessarily empowered to moderate (remove/edit) content, but are given permission to "lead" the community.

If so, how do you ensure they don't get power hungry?
Patrick O'Keefe:
Hey Jake. :) Thanks for the question.

This would differ from what I talked about before, as far as a powerless level of staff who reports posts, etc.

I don't know if I really like that position - where you are specifically telling people "you are the leader of members." Part of me likes to see people just be people and allow the good people to simply be the good example, rather than christening them in any sort of way.

I can see some value in it, but it is something I've steered clear from in my own forums because I like to see members just be members, while encouraging them to come to me if they have any thoughts.
Kyle Keller, Moderator:
Thanks so much for answering so many questions today Patrick! Your responses have been great, and I think I can say for everyone involved that I definitely learned a lot!
Patrick O'Keefe:
No problem. It was a lot of fun. Thanks again for having me!
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Patrick O'Keefe Wed, 07 May 2008 18:00:00 +0100
The Open Rights Group and digital rights in the UK and around the world http://interviews.liveinterviewsonline.com/content/interview/detail/1210/ The Open Rights Group (ORG), a UK-based grassroots organization that works to preserve our rights in the digital age (our "digital rights"). ORG campaigns on issues like copyright reform, electronic voting, network neutrality and online privacy. The organization acts as a media clearinghouse, putting journalists in touch with experts, and foster a community of grassroots activists.

Ask about ORG and the state of digital rights in the UK and elsewhere.

Dave Witzel, Moderator:
Good afternoon Becky! Thanks for joining us from across the pond.
Becky Hogge:
Thanks for inviting me to do an online interview. This is the first time I've done an interview online like this, so please bear with me!
Dave Witzel, Moderator:
Can you give us the quick explanation of what the Open Rights Group is about?
Becky Hogge:
The Open Rights Group is a grassroots digital rights organisation. What that means is that we speak out wherever we feel like our consumer rights, our civil liberties or our human rights are being threatened by the poor implementation or the poor regulation of digital technologies. That might be issues to do with privacy and data protection, or electronic voting, or where intellectual property law threatens our rights to freedom of expression online.

We're based in London in the UK, and we've been around since 2005. We act as a media clearinghouse, giving journalists an informed point of view on the tech issues of the day. We also engage with policy-makers - often poor legislation and policy-making comes from a simple lack of knowledge around tech issues!
Dave Witzel, Moderator:
How can individuals get involved and help out?
Becky Hogge:
ORG is funded by around 700 individuals paying £5 each month to support the organisation. It's this pool of money that means someone is always on the end of the phone to answer queries from the media, or to meet with policy-makers. If you're interested in supporting ORG, you should visit: http://www.openrightsgroup.org/support-org/

But we don't just want your money! We have a team of volunteers who help out with lots of things, from keeping our informative wiki on tech issues up to date (Main_Page"http://www.openrightsgroup.org/orgwiki/index.php/Main_Page) to running our office and web systems, to posting news stories on the ORG news blog: http://www.openrightsgroup.org/newsblog/. Volunteers also visit tech conferences to recruit new supporters. We hold regular meetings with our volunteers, and there's always something new to do.

We have a vibrant discussion list, where ORG supporters debate the issues of the day, and we also encourage our supporters and followers to write to their elected representatives or sign petitions on particular issues.

We're working on new ways to get the community involved in what we do all the time, and we're always open to suggestions.
Dave Witzel, Moderator:
How did ORG get started?
Becky Hogge:
ORG was started in the Summer of 2005, by a group of digital rights campaigners headed by Danny O'Brien. He started a pledge on a e-engagement tool we have over here called Pledgebank. The pledge read: "I will create a standing order of 5 pounds per month to support an organisation that will campaign for digital rights in the UK but only if 1,000 other people will do the same." The deadline for people to sign up was Christmas Day-and we made it - 1,000 people signed!

What happened next was lots of organisation behind the scenes. We had to set up a company to accept the money, a governance structure, including a Board and Advisory Council. The founding Executive Director, Suw Charman, also started campaigning from the get-go, on Data Retention legislation and DRM - both of which were hot topics.

But I don't think we would have got anywhere without the faith of the initial people who signed the pledge, who were prepared to put their hands in their pockets before seeing results. Although not everyone who signed the pledge ended up being an ORG supporter, I think this is pretty normal - signing up to say you're going to do something and actually doing it are different things!

But the hundreds of people who supported ORG from the off, as well as the the small group of determined individuals who set up the organisation once they saw there was demand for it, they are the ones who ORG has to thank for its rapid success.
Dave Witzel, Moderator:
How is ORG funded now? Is fundraising tough?
Becky Hogge:
We are funded by individual donations of £5/month - this pays for our core operations. We also attract small and medium-sized grants from grant giving bodies, usually for campaign-based funding. The Joseph Rowntree Reform Turst Ltd has been particularly supportive, and we've just received a grant from the Open Society Institute.

Fundraising is tough. Because we're new, and because in the short time we have existed we have enjoyed a good track record, we have been quite successful in attracting grant funding. But relying on this to fund our core operations would be a mistake. Funders tend to want something specific for their money, and dislike funding core costs. And once you've been around for a while, funders tend to start questioning why you can't become sustainable, and start looking for the new next big thing to fund. We don't want to be in a situation where we are spending a lot of time looking for funding to continue our operations, instead of fighting for digital rights!

In terms of individual supporters, we've found that once people start supporting ORG, they usually stay supporting ORG. But it's getting people to make that decision that's the tough thing. At the start, with the pledge, we got a big influx of supporters, but increasing that number has proved difficult. We'd like to have 1,000 supporters by the end of this year - that would be enough to cover two staff members and the rest of our costs. We're experimenting with new ways to recruit supporters all the time, but we haven't found the magic formula yet.
Dave Witzel, Moderator:
I see that you are hiring. I assume this means that protecting digital rights is a growth industry?
Becky Hogge:
I'm afraid it is. The position we're hiring for is a campaigner who can take some of our issues to Europe.

It's weird, when we started the year, we thought that 2008 would be the year of privacy. In November 2007, the government here lost half the nations bank details in the post, and this took data protection issues mainstream in a big way. But then in the first quarter of this year, the European Union, where much of the law that affects the UK is made, started proposing all this crazy stuff around copyright and copyright enforcement. We'd already won the battle against retospective extension of copyright term here in the UK in 2006, but now a Commissioner in Europe is proposing to extend copyright term, we need to fight that battle all over again in Brussels. And then there's pressure from rightsholders to come to agreements - either voluntarily or through legislation - to disconnect people from the internet if they are suspected of illicit filesharing. So it's all go.

I think we're maybe at the top of a bell curve for the digital rights community. There was a time when only a few people understood the technology enough to know what civil liberties concerns were just around the corner, and my experience at least was that we were on the sidelines then. Now, there's increasing awareness in government and among citizens about digital rights concerns, and legislation is coming thick and fast - not all of it good. I would hope that in a few years' time, traditional civil liberties organisations will have wised up to the digital rights debate, and start taking on digital rights issues as a matter of course. But right now, there are only a small group of digital rights organisations out there, and lots of battles to fight, so yes, lots of work to do!


Nyk Cowham:
What restraints need to be imposed on 'online policing' activities? There is an obvious tension between the needs of law enforcement agencies and citizen rights.
Becky Hogge:
Hi Nyk!

The widespread adoption of digital technologies has massively increased the scope for covert and overt surveillance activities on the part of the state - there's no doubt about that. I don't think that democratic societies have really had the debate yet about how this fits in with their human rights, and how to get the balance right between individual liberty and the security of everyone.

For my part, I think a few concepts will help us understand the debate. For a start, the UK government seem to believe that by gathering huge amounts of data on all of us, then running scripts to interpret that data, they can somehow find people who are likely to be a risk to society or themselves ahead of the fact. Not only is this pure apophenia (a cool word I learnt recently meaning "the experience of seeing patterns or connections in random or meaningless data."), it has the potential to lead us into a society of mechanisaed compassion, where discrimination is the norm.

Strengthening the data protection regime in the UK could help, and I'm really interested in a decision by the constitutional court in Germany recently which basically says that a persons digital activity is part of their "core being" and cannot be intruded upon except under special circumstances. I also think it might help if we drew a line in the sand which meant governments do not act on information gathered through data mining without also involving a human-led investigation team. But I don't think there are easy answers...
Jonathan Zittrain:
How would you compare ORG to other electronic civil liberties groups like EPIC? How does ORG decide what positions to take? (Thanks for all the work you do!)
Becky Hogge:
ORG takes an evidence-based approach to its advocacy work, mixing inside track lobbying with grassroots engagement and targeted media work. We believe this approach serves to make legislators fully aware of the concerns of citizens and consumers at times when they can practically act upon them, and in a media environment where not acting is not an option. So we do a mix of things - media work, grassroots engagement and lobbying policy makers.

EPIC produce some fantastic work - I particularly like the reports they do with Privacy International each year. EPIC is over ten years older than ORG, and I reckon in ten years we'll have worked out the formula that works for ORG and its supporters. Right now we're trying lots of different ways of working, which is fun, if tiring!

But we do have a few processes in place to guide our work. When we come to any issue, we ask ourselves a set of questions - is it a digital rights issue? Is anyone else working on it? Do we have a good chance of effecting real change here?

And as to how we formulate our position - that's where our Advisory Council of technology and law experts come in - you can read about them here: http://www.openrightsgroup.org/board-and-advisory-council/.

We have quarterly meetings with these guys - I chair them and it's one of the aspects of my job which makes me the most nervous. In those meetings, we'll talk about what our priorities are for quarter - right now it's IP reform, E-voting and Data Protection/Privacy. We decide what ORG wants to achieve on these issues and identify opportunities for influence. In between meetings the AC sit in on an email list to give ad-hoc advice and expertise.
Dave Witzel, Moderator:
Has ORG had a big success you can brag about?
Becky Hogge:
Sure! In 2007, we succeeded in turning around the UK election regulator’s view on the maturity of electronic voting technology in 2007 - they now think we should stop piloting the technologies in the UK. And we're really proud of our contribution to the UK Government’s decision to reject a copyright term extension in sound recordings in 2006.
Dave Witzel, Moderator:
Becky, that's all the time we have today. Thanks so much for taking our questions. Any last words of wisdom you'd like to add?
Becky Hogge:
Thanks for all the great questions, and sorry I didn't get a chance to answer all of them. Being put on the spot for words of wisdom is difficult...

Perhaps I can borrow someone elses instead - those of Ithiel De Sola Pool:

"Repression is in fact most likely not before a technology of liberation comes along, but only afterward, when the powers that be are challenged by the beginnings of change."
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Becky Hogge Wed, 30 Apr 2008 14:00:00 +0100
Rebooting America: Ideas for Reimagining our Democracy http://interviews.liveinterviewsonline.com/content/interview/detail/1212/ Micah Sifry, Andrew Rasiej and Josh Levy, is editing "Rebooting America: Democracy in the 21st Century," which will be released at the Personal Democracy Forum in New York in June. It will be an anthology of essays from leading thinkers and activists. Their essays all respond to this challenge:

When the Framers met in Philadelphia in 1787, they bravely conjured a new form of self-government. But they couldn't have imagined a mass society with instantaneous, many-to-many communications or many of the other innovations of modernity. So, replacing that quill pen with a mouse, imagine that you have to power to redesign American democracy for the Internet Age. What would you do?

Ask Allison about the topic, the book, the authors, and how you can contribute.

Dave Witzel, Moderator:
Welcome, Allison. Thanks for taking time to join us.
Allison Fine:
Thanks, David, it's a pleasure to have an opportunity to "talk" about our exciting anthology project at Personal Democracy Forum!
Dave Witzel, Moderator:
Describe "Rebooting America" for us? What is the concept?
Allison Fine:
Like all good ideas, the Rebooting America anthology was hatched over a cup of coffee. Micah, Andrew, Josh and I were talking about how great it would be if we could replicate the passion and energy that is driving the use of social media in making political campaigns more democratic, flatter, participatory for governance. What needs to change about government to take advantage of all the new technologies and unleash the power of participation that we see shaping comemerce (E-Bay), politics (Obama campaign) and knowledge (Wikipedia)? So, we decided to ask the smartest folks we know to answer the question of how they would reshape American deocracy in the Internet Age and asked folks online to share their ideas. And over forty amazing essays were born!
Dave Witzel, Moderator:
Do you have a couple of essay topics, for Rebooting America, that you really hope someone writes on?
Allison Fine:
I was really hoping that someone would tackle the idea of having non-geographic representation. Wouldn't it be cool to have a new legislative body, or maybe an addition to the House, of at-large representatives elected by issue area! So, we'd have our environmental reps, and our health care reps, and anti-terrorism reps. Or whatever the categories that we could all choose together online.
Dave Witzel, Moderator:
There are four essays on the site so far (Rebooting America). Do you expect many more? Any special instructions for people thinking to submit?
Allison Fine:
We hope more will come in. My suggestions for essayists is to focus on one specific solution or idea. For instance, Ellen Miller's essay focuses on the need to get rid of the Freedom of Information Act, and Newt Gingrich writes about the need for transparency in government.
Dave Witzel, Moderator:
I was watching the video of your talk at the Berkman Center last month. You talked about millennials' interest in public policy. Can you describe their attitudes for us?
Allison Fine:
Sure, Dave. Millennials are fascinating because they are such a large generation, over 70 million of them and larger than living Boomers, and because they are immersed in causes but aliented from government. They are very idealistic and passionate about changing the world one house, one donation, one dollar at a time, but really have no understanding or interest in public policy. We are seeing an increase in their interest in politics through the increased number of young voters in the presidential primaries, but whether and how they stay involved beyond this one campaign is unclear. The paper that I wrote for the Case Foundation about Millennials called Social Citizens is now available to be downloaded at the Case Foundation website.
Dave Witzel, Moderator:
Anyone can submit an essay, is that right? But the deadline is approaching.
Allison Fine:
The deadline is May 1st for essays, so hope folks are writing furiously right now!
Dave Witzel, Moderator:
Will external authors get help editing their essay? What will the process be?
Allison Fine:
Absolutely! I read the essays for content and then we have external copy editors who put commas and periods where they're supposed to be and then the essays go back to the authors for their approval. It's a very collaborative process to try to help authors best convey their ideas. We've only had a few people jump out of their office windows when they've seen our edits, and we've been able to slot in other authors in their stead. :)
Dave Witzel, Moderator:
Can you tell us some of the people who have agreed to write essays?
Allison Fine:
Sure! Esther Dyson is writing the foreword. Matt Stoller, Clay Shirky, Jeff Jarvis, Susan Crawford, Craig Newmark, Beth Noveck, Julie Barko Germany, Harry Boyte, danah boyd, Yochai Benkler, Marie Wilson, David Weinberger, Kaliya Hamlin, John Bonifaz, Avery Knapp and Tennyson McCalla, Brad Templeton, Mike Turk, Tara Hunt, Morra Aarons, Ellen Miller, Scott Heiferman, Glenn Reynolds, and Marty Kearns. Oh, and Lance Bennett, Doug Rushkoff, Howard Rheingold. And did I mention Newt Gingrich, too! I am totally biased, and totally jazzed about the array of interesting people from all political stripes and points of view who shared their provocative ideas.

And I hope we'll be able to add one of your readers to the list, too, Dave!


Dave Witzel, Moderator:
What has surprised you most about the essays you are seeing?
Allison Fine:
Interesting question, Dave, thanks! What has been most interesting to me is that without any guidance from us, essays with polar opposite points of view have been submitted. So, we have essays that argue for the need to break through online echo chambers (boyd) and the importance of echo chambers to democracy to strengthen democracy (Weinberger.) We have essays on the need for more open government (Miller, Jarvis) and another on the need to create more open people (Smith)The need for citizen action outside of institutions (Heiferman, Crawford) and the need for citizen action inside of government institution (Kearns.) And, of course, we have the radical libertarians saying the hell with government altogether!

So, I think the essays are interesting individuals, but really provocative in juxtaposition to one another.
Dave Witzel, Moderator:
Why a "book" of essays? Isn't that kind of old-media?